Terms of Service and Privacy Principles

Customers retain complete ownership of all data ingested into knowledge bases and workflow nodes. Mercenor processes conversational inputs solely to deliver real-time agent routing, adhering to strict zero-retention parameters when configured in enterprise environments. Subscription tiers grant non-exclusive, non-transferable access to the visual automation canvas.

Acceptable use policies prohibit the automated generation of unsolicited outreach, deployment of malicious prompt injections, or interference with multi-tenant rate limits. Service level agreements guarantee prompt remediation of infrastructure anomalies, supported by redundant regional nodes and continuous security audits.

Need executed Data Processing Addendums?

Download our standardized compliance documents or speak directly with our security counsel.